Media Statement 

 

Many of you have been encountering problems and we apologize. We want to provide the most up-to-date and accurate information on the status of the actions being taken on our end.

 

What has occurred the last few weeks
• At the end of May, we migrated servers behind-the-scenes.
• While the websites themselves are up and running, we are currently addressing some communication issues between the new server and Silhouette Studio.

 

Important information
• During the migration, none of your designs were lost or deleted.
• We are working to reconnect you to all your designs. This is currently our top priority. We will email you to let you know when the fix for this is implemented.
• Designs will not automatically import into Silhouette Studio, but they can be manually downloaded from the store. See: “How to access your designs.”

 

What we’re doing now
• We are currently fixing the communication between the server and the software. No software update will be necessary to implement the fixes.
• Our teams are testing all ongoing adjustments to the server to ensure that we are providing a solution for all known issues.

 

How to access your designs
1. Visit silhouettedesignstore.com/sdsdownloads.
2. Log in to your Design Store account.
3. Click on the desired design. This will download a folder containing the design and its license to your device.
4. Navigate to your downloads folder, open the zip file, and double-click the Studio file inside.
5. Your design will open in Silhouette Studio, ready for your next project.